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Customers of Captec may receive support for any faulty products. Please review and agree to the terms below.
Under our ISO Quality Management system, we operate an RMA (Returns Merchandise Authorisation) system to manage customer returns. If your product develops a fault, in the first instance please call our service team who will help diagnose and try to resolve the issue. This may save you a great deal of inconvenience and downtime.
If you believe the Captec equipment is malfunctioning and our service team has been unable to resolve the issue, please read these terms throroughly, and then continue through the steps to raise a new RMA.
Please take note of the ‘Returns of Goods’ section in our Terms and Conditions of Sale. We politely request that no goods are sent back to Captec until an official RMA number has been issued. On submission of your RMA, you will be emailed a Ticket ID number, enabling you to track your RMA and exchange any additional information with our service team as required.
We operate a 12-month or 24-month Return to Base warranty system as standard (please refer to your original order documentation to verify your standard warranty). The customer is responsible for carriage charges involved in returning the product for repair. We will bear the carriage charges when returning the product.
Please select the location you wish to return your product to.
This form should be completed by any Captec customer who has purchased goods from Captec which are not functioning as they should. Under our ISO Quality Management system, we operate a Returns Merchandise Authorisation (RMA) system to manage customer returns..
Once we have confirmed the details of your return, you will be emailed a tracking Ticket ID number such that you may track your RMA as well as exchange any additional information as needed with our engineers.
Please ensure you submit one (1) ticket per system. We cannot accept multiple systems on one ticket, and reserve the right to reject tickets with multiple systems included.
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